Privacy policy
Privacy Policy
ALDO Jewellers is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.oaic.gov.au.
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include names, addresses, email addresses, phone and facsimile numbers.
This Personal Information is obtained in many ways including interviews, correspondence, telephone, email, our website www.aldojewellers.com.au, media and publications, publicly available sources, and from third parties.
We don’t guarantee the privacy policies of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients, and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Best Practices
ALDO Jewellers is committed to transparency, data minimisation, and respecting customer consent in all data-handling practices. We follow industry best practices to protect your data, including secure storage, limited data retention, and responsible sharing only with trusted partners who adhere to similar privacy standards.
SMS Abandoned Cart Communications
If you have provided your mobile number during a shopping experience on our website, we may send you SMS reminders about items left in your shopping cart. These messages are intended to enhance your shopping experience and may include personalised offers or updates. You may opt out of receiving these communications at any time by following the instructions included in the message or contacting us directly.
Third-Party Data Sharing
We may share your Personal Information with trusted third parties to help us deliver our services, process transactions, or improve our business operations (e.g., marketing platforms, analytics providers, or logistics partners). These third parties are contractually obligated to keep your information secure and are not permitted to use your data for any other purpose.
We do not sell or rent your personal information to third parties.
Location Tracking and Location-Based Services
With your explicit consent, we may collect and use your device’s location data to provide you with location-specific services such as nearby store details, local promotions, or tailored content. This information may be collected through our website or app (if applicable), and you can manage your location permissions via your device settings at any time.
Sensitive Information
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
-
For the primary purpose for which it was obtained
-
For a secondary purpose that is directly related to the primary purpose
-
With your consent; or where required or authorised by law.
Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such cases, we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
-
Third parties where you consent to the use or disclosure; and
-
Where required or authorised by law.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse, loss, unauthorised access, modification, or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify it. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Access to your Personal Information
You may access the Personal Information we hold about you and request to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
ALDO Jewellers will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information, we may require identification before releasing the requested information.
Maintaining the Quality of your Personal Information
It is important to us that your Personal Information is up to date. We will take reasonable steps to ensure that your Personal Information is accurate, complete, and current. If you find that the information we have is not up to date or is inaccurate, please notify us as soon as practicable so we can update our records.
Policy Updates
This Privacy Policy may change from time to time and is available on our website.
Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy, please contact us at:
GZ27/3 Separation St, Northcote VIC 3070
Email: aldo@aldojewellers.com.au
Phone: (03) 9489 0336